The saga of my non-functioning USB ports

[Jan Axelson]

Read the saga of my non-functioning USB ports on a new PC here:

http://lvr.com/usb_debug.htm

If you have any suggestions on how to debug or fix this problem, please let me know!

Jan

[Barry Twycross]

Definitely sounds like a driver (ie MicroSoft) issue, I wouldn't be surprised if Dell couldn't help there. The OEMs just take the driver as a black box. Hopefully their resolution specialist can talk to MicroSoft to see what's going on.

This is a Panther point chipset isn't it? I haven't seen any problem like that, but we don't use that many ports.

[Bret]

Just an observation, though I could be completely off base.

In Safe Mode, I think it's conceivable that the BIOS (or whatever remnant of a "real" BIOS is installed on the computer) is still controlling the troublesome host, rather than Windows.  That could explain why the hardware seems to work OK even though Windows says it didn't install a driver.  If that's the case, it would possibly lead me to believe it may not necessarily be a Windows problem -- it could be a BIOS problem (the BIOS isn't properly passing control of the host to the OS).

Other than trying with a different OS, or looking at the host's PCI configuration space, I'm not sure there's any way to test this.

[Jan Axelson]

It's an Intel Xeon E3 1270 V2 CPU.

You're right, I could install Linux on a partition and test that...

[Tsuneo]

I could install Linux on a partition and test that...

How about CD-bootable Linux, like Knoppix?
http://www.knoppix.org
The latest Knoppix 7.0.4 is based on Debian Linux Wheezy, which supports Intel Xeon E3 1270 V2.

Tsuneo

[Jan Axelson]

Thanks for suggestion!

[Jan Axelson]

Another clue: I booted to Linux and all of the ports worked. Still no solution though.

Details at:

http://lvr.com/usb_debug.htm

[adijiwa]

Just registered to reply on this topic because I have the very similar problem. Googled for "This device cannot start. (Code 10) Insufficient system resources exist to complete the API." device status resulted only single page: http://lvr.com/usb_debug.htm

My Windows 8 64bit run on a Acer Aspire 4535 laptop. It has a AMD Turion X2 RM-75 processor and AMD 780G/SB700 chipset. There are three USB ports available for use. Sometimes, only one port usable. I checked Device Manager and found out three or four USB host controller has an exclamation mark and have the above device status. This problem 'solved' by deleting the problematic host controller one-by-one and do a "rescan for hardware changes" for every deletion. No need to reboot. It has to be one-by-one. Deleting them first and doing a single rescan won't work.

It didn't happened in Windows 7, and as far I can recall, it also didn't happened at the first few weeks I installed Windows 8, around Nov 2011.

[Jan Axelson]

Thanks for the tip!

[OstJoker]

Just found this topic. I have desktop PC with ASUS P8Z77-V LX motherboard + Core i5-3570K CPU running Windows 8 x64 and I have exactly the same problem with USB ports. Windows 8 was running ok for few month and 2 days ago I started PC and get this: http://clip2net.com/s/52hwTX
I was trying to update drivers, delete host controllers\rescan nothing helps.
Any ideas what can i do to solve this bug?

[Jan Axelson]

Your problem seems different if the ports worked originally. My non-functioning ports still don't work. My web page shows everything I've tried.

[OstJoker]

Every time I start Windows 4 ports on motherboard are non working. When I click on host controller, disable and enable it again (in device manager) everything works fine till reboot.

[Jan Axelson]

That sounds familiar. I don't have an answer.

[dirkies]

I stumbled on this website a few days ago after having gone through the same pain on 3 different machines. 2 win8 laptops (x86 Panasonic with USB3 and Acer x64 with USB2) and an ASUS AMD chipset equipped UEFI desktop with USB3 running 2012 R2.
For the laptops the only solution was to reinstall after everything else I tried failed. I finally upgraded them to 8.1 and since then problem did not resurface (touch wood)
Reluctant to reinstall my server just for that, I keep digging deeper. Various BIOS settings did not change a thing.
I found finally a solution after I checked something that was not covered in the cool analysis on http://janaxelson.com/usb_debug.htm
The windows system event log indicated each time an error from Kernel-PnP
"The driver \Driver\usblowerfilter failed to load for the device USB\VID_...etc"

All I had to do after I googled for it, and similar to this issue I knew of,
https://www.lumension.com/kb/Home/Endpoint-Security/The-video-and-or-HID-is-corrupted-after-Sanctuary-.aspx

was deleting the lowerfilter entry which had this "usblowerfilter" in:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36fc9e60-c465-11cf-8056-444553540000}

(and for safety I deleted them in the other controlsets too)

Since then the issue NEVER reappeared! Touching wood again tho!

[Jan Axelson]

Thank you! I think it's time for me to take another whack at this issue.