Author Topic: HID compliant device not recognized by Windows 10  (Read 59 times)

yossef cohen

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HID compliant device not recognized by Windows 10
« on: September 14, 2017, 10:15:29 am »
Hi all,

We have a proprietary USB device which has HID interface (no subclass).
It is finely detected in Windows 7 and is recognized as USB Input device (under the Human Interface Devices).
See attached picture

However when connecting it to Windows 10 it is failing to install correctly (see attached picture).

I searched for information but without success.

Could you help telling what could be the reason?

Thanks a lot


Jan Axelson

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Re: HID compliant device not recognized by Windows 10
« Reply #1 on: September 14, 2017, 10:43:56 am »
First step - view the Windows device installation file. Google for info on how to view.

A USB protocol analyzer can also offer clues.

yossef cohen

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Re: HID compliant device not recognized by Windows 10
« Reply #2 on: September 18, 2017, 11:13:53 am »
Hi Jan,

Thank you for your answer.

I attach the files:
1) The setupapi.dev.log  (hoping it is the file you are talking about!)
2) 2 Log files from Beagle 12 USB analyzer. One of WIndows 7 and one of Windows 10

I will be happy to get some help !!!

Thanks a lot
 

Jan Axelson

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Re: HID compliant device not recognized by Windows 10
« Reply #3 on: September 18, 2017, 05:07:50 pm »
Can you post the tdc files as images?

yossef cohen

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Re: HID compliant device not recognized by Windows 10
« Reply #4 on: September 20, 2017, 12:53:51 am »
Hi Jan,

Please use this link to get the files (too big to upload to your forum)

https://we.tl/jH50NsP2yJ

Thanks in advance for your help.